Principal and Trainer Josephine Ive is a renowned industry professional in the world of luxury service.
Josephine’s prestigious career includes her prominent position as the UK’s first female butler where her clients included Queen Elizabeth, the Queen Mother and British High Court Judges.
Josephine has been an Australian resident since 1986 and has taken her culinary and service skills across the globe where she is highly sought after as a hospitality guru, food writer, cookery connoisseur, author and as a world professional in luxury butler training.
Josephine is noted for guiding students with her vast wealth of knowledge, her superior attention to detail and a refreshing teaching method that encompasses traditional Butler training with modern forward thinking topics.
Josephine is well-known in in Australia, South East Asia, Middle East, China and beyond as a highly respected trainer of professional butlers, valets and luxury yacht stewards.
7 Star Service standards which she has invented and developed are applied to all her training programs.
Senior Associate Trainer and Course Advisor, Mark Johnson is a well known industry professional in the world of luxury service and butler services.
Mark’s career encompasses private corporate consulting in Fortune 100 and 500 companies in the United States as well as in private service to international financiers, authors and celebrities, Fortune 100 company executives and private families.
Mark is a native of the United States and has traveled the world sharing his service skills in luxury 5 star resort hotels on four continents; including Australia, Asia, Europe and North America.
Mark is well known for guiding students with his attention to detail and his wealth of knowledge from private service and serving as a general manager for a luxury boutique retreat in New Mexico. Utilising his traditional butler training and skills, sense of humour and his hands on management of private estates, Mark brings a candor and unique insight in to the world of luxury service.
7 Star Service Standards implementation and guidance are the basis of all his training and hands on service approach.
Business & Quality Service Manager. Mrs. Shar Dean manages Magnums Butler Academy business administration from our office base in Queensland, Australia.
Known for her business acumen, Mrs. Dean`s banking and accounting career ensures that Magnums clients experience a professional service at all times.
Associate trainer. Bryen was educated, trained in Europe before starting his career in hospitality.
Once he started his career in hospitality, he realized that his passion is about butler service and protocol. In order to gain more valuable experience, he spent couple of years in the Middle East and Maldives working from Butler to Operations Manager of resort.
During his service, he offered outstading service to his client including celebrities, royal family, world famous businessmen. Start from 2011, he decided to dedicate himself as House Manager for one of the wealthiest family in Hong Kong.
Combination of experience in hospitality and private household makes him as a multi-skill professional butler and he is passionate to share what he knows to others who has passion in butler service. Bryen Li has Master of Arts in Protocol & Soft Diplomacy Skills.
Key support role for both Magnums Luxury Yacht Stewardess and Magnums Butler Academy.
Result driven, passionate hotelier with strong luxury segment experience in hotel industry. Spent 4 years in Asia opening & managing outlets, training successful teams, achieving goals and receiving wonderful recognition from guests. Believes that listening & understanding, supporting & coaching, motivating & recognizing are the keys to build ambitious teams. Mainly focused on delighting guests, exceeding their expectations and team development: skills-wise and knowledge-wise .
Marta has Master of Arts in Hospitality. Marta`s biggest achievement was opening and managing a successful club Lounge department consisting of 3 subdepartments: Club Lounge Agents, Club Lounge Butlers (Designated Butlers as well) and Food & Beverage Attendants in Mandarin Oriental Pudong Shanghai. Her 3 teams She trained personally and according to Forbes, LQA&MOQA standards. Within a year of operation hotel won 5 Stars Forbes award. Currently number 1 hotel in Shanghai.
Right now she is supporting Magnums with Social media, client relationships & Training.. Should you be reaching out to us - Marta will be delighted to assist!